Returning a product
If you receive a product that you believe to be faulty or damaged, please use the 'Contact Us' form to let us know or call us on 01530587240.
When returning an item for testing or refund please make sure you include full details of the reason for return, together with your contact details and original order number.
We recommend that you use a 'Signed For' postal service to return goods (packages can go missing and we cannot replace them if we don't receive them. In our experience a 'Signed For' service is more reliable than standard post)
Many items associated with electronic cigarettes are consumables and have a limited lifespan (eg. atomisers, cartomiser & clearomisers), so please contact us before returning those items to confirm their warranty period.
Products which have been damaged by user negligence are not covered and products that are returned covered in e-liquid will be disposed of without inspection (please rinse clean before sending).
Unfortunately, for hygiene and safety reasons, we cannot accept returns on e-liquid.
Taste is very subjective and what one person loves, another will hate and for that reason we recommend buying liquids in the smallest available bottle size.
Once you have found a flavour you like, the majority of our e-liquids are available in larger 30ml bottles.
The address for returns is:
32 Hotel St
All returns must be accompanied by a note containing the original order number and details of the fault or reason for return